True Compliance clients will now benefit from optimised field service scheduling, powered by FLS VISITOUR. The integration will reduce no-access visits, speed up emergency response, and improve coordination of complex, multi-day tasks. Alastair Thorpe of True Compliance said the partnership marks “a digital transformation for the sector,” while FLS’s Simon Spriggs noted it will “support compliance in real time, especially as regulations change.”
The partnership merges M3’s asset management systems with True Compliance’s compliance tools into one seamless platform. Clients will gain improved operational efficiency, reduced admin workload, and robust regulatory control. Alastair Thorpe called it “a holistic solution,” while Craig Oosthuizen said it would “streamline asset management and compliance for the sector.”
The partnership enables tenants to view compliance documents, manage appointments, and send two-way messages—all via a native smartphone app. Alastair Thorpe said the move “adds cutting-edge self-serve capability to our compliance platform,” while OptusApp CEO Gerry Kelly called it “the missing link” in housing services, pushing for a 75% self-serve target.